Previous recommendations

Please make sure you wear appropriate undergarments when trying on the merchandise.

If you want a refund or return please note that the products that doesn’t have original tags and hygienic liners in place, are damaged, laundered in any way, soiled, worn, damaged, has deodorant stains, smoke damage or a musty odor damaged will not be taken back. (No exceptions will be made).

If we receive merchandise in this condition it will be returned to you at your expense. Not to sound tough, we’re taking care of you as future happy customers.

General information (For Refunds and Exchanges)

We want you to be happy and feel as blessed as one of our Bendita’s girls, that’s why we give you both options: Refunds or Exchanges.

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else.

Returned or exchanged products must be unworn, unsoiled or laundered, with all ticketing, tags and protective shields attached, in the condition you received them and in the original box and/or packaging.

Be sure to include the REFUND/EXCHANGE form with your name, address and order number or customer number, indicating the items you are returning and any other pertinent information. We will appreciate if you let us know the reasons you have for your return. Any feedback will always help us improve. This form is sent to you once you write to customercare@aguabendita.com.co telling us that you want to make an exchange or get a refund.

Agua Bendita will not be held responsible for item(s) lost or damaged in transit.

Any merchandise returned to Agua Bendita after the allowed time stated in our policy, will be returned to the customer and an additional shipping fee will be charged.

Agua Bendita will ship all soiled, worn, laundered and damaged items back to the customer, as we can no longer re-sell the merchandise.

We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.

Returns for refunds or exchanges must be addressed to:

Negocios Electronicos S.A.S.

Cra 48 c 16 sur 30

Medellín, Antioquia, Colombia

050022

For refunds

Return for refunds are accepted within 15 days from the delivery date.

Please fill the REFUND/EXCHANGE form with all the information required.

Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery.

Refund will not be made until the return item is received and approved for refund.

Refunds usually take between 15 to 30 business days from the date we receive your item(s). Funds will be refunded via the same payment method used when the purchase was made.

For exchanges

Return for refunds are accepted within 30 days from the delivery date.

Please fill the REFUND/EXCHANGE form with all the information required.

Send the package back to us at the address listed above via prepaid method. We recommend using an insured and traceable method to ensure safe and documented delivery.

Exchanged item(s) will not be shipped until the return item is received and approved for exchange.

Exchanges will be processed within 2 business days of being received.

In the event that an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you via email if the item requested for an exchange has been discontinued and we are not able to fulfill your request.

If you want to keep your Store Credits, they will last for 6 months and can only be used in this online store.

If you have any other question, feel free to contact us at customercare@aguabendita.com.co

Any product purchased with a discount is considered final sale and cannot be exchanged.